Name of company
Tel: 01382 339081
Mob: 07535 708989
An initial free consultation will take place at your home, during which you should disclose any behaviour and/or health issues your pet may have, of which ought to be aware. Please note that all relevant medical history needs to be provided and updated each time you make a booking.
We will always try to accommodate you and your pet in whatever circumstances: the better we know your pet(s), the better the care we can provide. Please advise at the time of booking or making a new care arrangement if there are any changes to your pet's health or routine that we'll need to know.
If you need to cancel a scheduled service, we ask for a minimum of 24 hours notice, otherwise you may be charged for the appointment.
Your keys are kept in key-safe when not in use. In the unlikely event of a lock malfunction, and has to arrange a locksmith to gain entry to your premises due to a malfunction of the lock, a key or your failure to leave a key, it shall be your responsibility to reimburse any expenses thus incurred upon your return. House keys are preferably collected at the time of your consultation visit, and should you decide to use our services on a regular basis, your keys can be held by us to avoid the inconvenience of having to drop off a key every time you need pet care. Your security is assured at all times as all keys are held in a secure safe and do not bear any address. Should you not require this service, then your keys will be returned to you once you are back home.
Our current methods of payment are cash, cheque (please make cheques payable to "") or via BACS: - Sort Code: 83-50-00, Account Number: 16721346
Under the Control of Dogs Order 1992, any dog in a public place must wear a collar and a tag showing the owner's name, address and postcode, whether or not the dog is microchipped. Please ensure your dog carries ID.
If feeding is required, sufficient food should be supplied.
Morag is a trained Canine First Responder (doggie first aider), but in the event of illness or injury, you undertake to authorise to take your dog/cat to the nearest veterinary practice, and to pay for whatever veterinary care may be required, in the opinion of the veterinarian. will contact you or your chosen emergency contact at the telephone numbers listed on the Client Information Sheet. If you or the Emergency Contact cannot be reached, is permitted to make any necessary decisions regarding the health and wellbeing of the dog/cat at your expense.
Dangerous Dogs Act 1991
Dog breeds/types registered under the Dangerous Dogs Act 1991 cannot be accepted for our services.
Loss and Damage
In entering into a pet care agreement with PatchPets, the owner:
agrees to indemnify for any and all liability for any loss or damage caused by a dog whilst being walked, including any harm the dog may cause to another animal or human.
understands that there are risks involved having dog(s) in an environment where animals are not kept in cages, and also having the dog(s) around other dogs, pedestrians, cyclists and wildlife, though acknowledges will take reasonable actions to minimise these risks.
will be responsible for the actions of their dog(s) if it/they cause(s) any damage whatsoever, including but not limited to damage or injury to other dogs/animals, people or objects while in the care of . The owner understands and agrees that is not responsible for any injury to, or damage caused by the dog(s) while in the care of .
warrants that the dog(s) is/are suitable to be in the care of , and not aggressive towards people or other animals, is/are obedient and capable of following instructions. The owner also undertakes to advise of any problems with his/her pet(s) that could affect his/her behaviour, health or its suitability for dog-walking and/or home pet care .
acknowledge and understand regular vaccinations cannot completely guard against illness and disease, and that cannot in any way prevent, nor are responsible for, any illness that your pet may contract.
At , we pride ourselves on our customer service and professionalism. Your feedback is important. Please contact us if you have any questions or concerns.
Our Service to You and Your Pets
Our goal is that your experience with will be stress-free and positive. We are honoured to be able to care for your pets. We undertake to:
Be professional, punctual and reliable in our service to you
Ensure your pet's/pets' welfare and care is our number one priority
Respect your home and its security when visiting pets at home
Ensure your pet is transported safely at all times
We look forward to getting to you know you and your pet.
Terms & Conditions are subject to change from time to time without notice. It is the responsibility of individual users to ensure that they are familiar with the latest terms & conditions in force.