Legal notice

Name of company
PatchPets

 

Contact details
Tel: 01382 339081

Mob: 07535 708989
E-mail: admin@patchpets.co.uk
 

Free Consultation 

An initial free consultation will take place at your home, during which you should disclose any behaviour and/or health issues your pet may have, of which PatchPets ought to be aware.  Please note that all relevant medical history needs to be provided and updated each time you make a booking. 

 

Booking 

We will always try to accommodate you and your pet in whatever circumstances: the better we know your pet(s), the better the care we can provide.  Please advise at the time of booking or making a new care arrangement if there are any changes to your pet's health or routine that we'll need to know.

 

Cancellations 

If you need to cancel a scheduled service, we ask for a minimum of 24 hours notice, otherwise you may be charged for the appointment.

 

Keys 

Your keys are kept in PatchPets key-safe when not in use.  In the unlikely event of a lock malfunction, and PatchPets has to arrange a locksmith to gain entry to your premises due to a malfunction of the lock, a key or your failure to leave a key, it shall be your responsibility to reimburse PatchPets any expenses thus incurred upon your return.  House keys are preferably collected at the time of your consultation visit, and should you decide to use our services on a regular basis, your keys can be held by us to avoid the inconvenience of having to drop off a key every time you need pet care.  Your security is assured at all times as all keys are held in a secure safe and do not bear any address.  Should you not require this service, then your keys will be returned to you once you are back home. 

 

Payment 

Our current methods of payment are cash, cheque (please make cheques payable to "PatchPets") or via BACS: PatchPets - Sort Code: 83-50-00, Account Number: 16721346 

 

Identity Tag 

Under the Control of Dogs Order 1992, any dog in a public place must wear a collar and a tag showing the owner's name, address and postcode, whether or not the dog is microchipped. Please ensure your dog carries ID.

 

Pet Food 

If feeding is required, sufficient food should be supplied.

 

Emergency Care 

Morag is a trained Canine First Responder (doggie first aider), but in the event of illness or injury, you undertake to authorise PatchPets to take your dog/cat to the nearest veterinary practice, and to pay for whatever veterinary care may be required, in the opinion of the veterinarian.  PatchPets will contact you or your chosen emergency contact at the telephone numbers listed on the Client Information Sheet.  If you or the Emergency Contact cannot be reached, PatchPets is permitted to make any necessary decisions regarding the health and wellbeing of the dog/cat at your expense. 

 

Dangerous Dogs Act 1991 

Dog breeds/types registered under the Dangerous Dogs Act 1991 cannot be accepted for our services. 

 

Loss and Damage 

In entering into a pet care agreement with PatchPets, the owner: 

 

  • agrees to indemnify PatchPets for any and all liability for any loss or damage caused by a dog whilst being walked, including any harm the dog may cause to another animal or human. 

  • understands that there are risks involved having dog(s) in an environment where animals are not kept in cages, and also having the dog(s) around other dogs, pedestrians, cyclists and wildlife, though acknowledges PatchPets will take reasonable actions to minimise these risks. 

  • will be responsible for the actions of their dog(s) if it/they cause(s) any damage whatsoever, including but not limited to damage or injury to other dogs/animals, people or objects while in the care of PatchPets.  The owner understands and agrees that PatchPets is not responsible for any injury to, or damage caused by the dog(s) while in the care of PatchPets. 

  • warrants that the dog(s) is/are suitable to be in the care of PatchPets, and not aggressive towards people or other animals, is/are obedient and capable of following instructions.  The owner also undertakes to advise PatchPets of any problems with his/her pet(s) that could affect his/her behaviour, health or its suitability for dog-walking and/or home pet care .

  • acknowledge and understand regular vaccinations cannot completely guard against illness and disease, and that PatchPets cannot in any way prevent, nor are responsible for, any illness that your pet may contract. 

 

Customer Service 

At PatchPets, we pride ourselves on our customer service and professionalism.  Your feedback is important.  Please contact us if you have any questions or concerns.

 

Our Service to You and Your Pets 

Our goal is that your experience with PatchPets will be stress-free and positive.  We are honoured to be able to care for your pets.  We undertake to: 

 

  • Be professional, punctual and reliable in our service to you 

 

  • Ensure your pet's/pets' welfare and care is our number one priority 

 

  • Respect your home and its security when visiting pets at home 

 

  • Ensure your pet is transported safely at all times 

 

We look forward to getting to you know you and your pet. 

 

PatchPets Terms & Conditions are subject to change from time to time without notice.  It is the responsibility of individual users to ensure that they are familiar with the latest terms & conditions in force.

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